Standard Terms and Conditions

 

ACCEPTANCE

Ordering / purchasing from the company indicates that you will be bound by the terms and conditions contained in this document and any appendices that may follow.


LAW
English law shall be the law under which these terms and conditions are held to apply.


PAYMENT
1. Payment is due in full on receipt of goods and/or services or invoice whichever is earlier unless prior written agreement to the contrary is obtained from the company.

2. Administration fees will be added to all outstanding accounts after 7 days at a rate determined by the company. Currently this is £25 per invoice.

3. Interest equal to the current Minimum Lending Rate as advertised by the Bank of England plus 2 (two) per cent is due per calendar month or part thereof that the account remains outstanding and will be added to all outstanding accounts after 30 days.

4. All goods remain the property of the company until paid for in full and this includes any interest and administration fees on outstanding accounts.


WARRANTY
All goods sold, other than software and second user items, have a 12 month Return to Base warranty against defects in workmanship from the date of original purchase provided that the items are returned with a valid proof of purchase and all their original packaging (this condition is imposed upon us by our suppliers and therefore must be placed in turn upon our customers).

Some parts may also have other warranty with the manufacturer under different terms. The Company will not be responsible for the invoking or negotiation of such extended warranty with the manufacturer and the customer indemnifies the company from any such claim.

The warranty does not cover installed software or items not supplied by us as the company has no control over these items and their condition or use/abuse. The warranty Specifically excludes any claims of subsequent failure of systems following work undertaken by the company unless the customer can provide written evidence from a properly qualified and independent source showing gross negligence on behalf of the company with such evidence to be provided solely at the customers expense.

The warranty is invalidated if there has been any attempt to interfere with the parts or the system in any manner or any unauthorised upgrade has been performed, including flashing the bios, or any attempt to use the item in a manner not specified for it i.e. over-clocking etc. Where such interference is found, or is reasonably suspected, the company reserves the right to charge the customer for the time taken to ascertain the fault and its cause including, but not exclusively, any charges for independent assessment, postage etc and all replacement parts.

The warranty is limited to replacing the affected part only and no responsibility for loss of customers data or any other consequential loss is accepted or implied. It is the customer's responsibility to ensure that adequate backup of their data is maintained away from the system. The warranty specifically excludes any form of consequential loss relating to the loss of data or use of the computer etc whether we have been informed or not. It remains the sole responsibility of the customer to ensure adequate cover for such eventuality.

Due to the enormous number of possible variations it is impossible for the company to guarantee the functionality of any supplied system or part under the various combinations of software/hardware that the user may install or modify. Therefore the company does not offer any warranty, expressed or implied, as to the fitness or compatibility of any piece of hardware/software or system with the customers current or future software/hardware configuration(s).

In particular the company can not be responsible for the customer's inability to operate and maintain the system. The company reserves the right to charge the customer for testing, labour and all other charges reasonably incurred following complaints of failure where no consistent fault can be demonstrated or where such fault is due to software and/or hardware which has not been supplied and installed by the company.


SERVICES
We are an old fashioned company and are pleased to talk to our customers about their requirements from our products, however, in order to preserve that open and honest help we must limit the type and nature of advice given and our liability for it.

Unless a support contract exists between us and the customer and the payments on it are in credit we do not provide techinical support. Items purchased from us do not confer a right to technical support either on that item or any other item or on the running or functioning of the system(s) to which it is installed.

In particular we are not responsible for Advice or Opinions given freely that are not in respect of the fitness of an item sold by us for a particular purpose or subject to a paid consultation agreement in writing. Such advice / opinions outside those conditions are given in good faith and the company and its employees can not be held responsible for its accuracy. The company declines any responsibility for the effects of following such free advice.


Home &Business Computing Ltd.
Reg. Office: 27 Methuen Avenue King's Lynn, Norfolk. PE30 4BN

  © Home and Business Computing Ltd 2005